Process flow

How one request moves from brief to platform. Every adaptation on this site went through these seven steps, and the medium rectangle went round steps 4 and 5 twice.

  1. Step 1: Account and brand brief

    Owner Account lead, Brand

    Output Intake ticket with deliverables, dates and mandatories

  2. Step 2: Production review and vetting

    Owner Production

    Output Gaps flagged, specs confirmed, dates agreed or pushed back

  3. Step 3: Design build and adaptation

    Owner Production

    Output Every size built from the master, versioned v1

  4. Step 4: Internal QA

    Owner Production

    Output Checklist run per file, fails fixed before anyone else sees it

  5. Step 5: Stakeholder revision round

    Owner Brand, Legal

    Output One consolidated feedback list, revisions versioned up

  6. Step 6: Final approval

    Owner Brand lead

    Output Written sign-off recorded on the ticket, not in the filename

  7. Step 7: Delivery to platform

    Owner Production, Media

    Output Files trafficked, delivery logged, folder moved to 06_Delivered

If a stakeholder round brings changes, the file goes back to step 3 as the next version and runs through internal QA again before anyone else sees it.

Where the evidence lives